Account & Profile
How do I edit my profile?+
Go to Profile → Edit Profile to update your photos, bio, and preferences at any time.
How do I delete my account?+
Go to Profile, tap the Settings icon in the top corner, then Account → Delete Account. See our Delete Account page for the full steps and what happens to your data.
Why was my account restricted?+
Usually a Community Guidelines violation. Check your email for details, or contact us if you think it's a mistake.
Matches & Messaging
Why aren't I getting matches?+
Matching depends on mutual interest — try updating your photos and bio, and widening your discovery preferences.
Can I undo a swipe?+
Yes, Rewind lets you undo your last action. Availability depends on your subscription tier.
Does a subscription guarantee a match?+
No. A subscription increases your visibility and gives you more ways to reach people, but a match only happens when two people choose each other.
Subscriptions & Billing
How do I cancel my subscription?+
Subscriptions are managed through your app store account — Google Play or the Apple App Store — under Subscriptions.
Can I get a refund?+
Refunds are handled by the app store you purchased through, subject to their policies.
Safety & Reporting
How do I report someone?+
Open their profile or chat and tap Report. Our safety team reviews every report.
What happens after I report someone?+
We review the report and take action ranging from a warning to permanent suspension, depending on severity.
Where can I read more safety tips?+
Visit our Safety Center for guidance on meeting up and staying safe online.
Privacy & Data
What data does SnapMate collect?+
See our Privacy Policy for a full breakdown by category.
How do I control cookies?+
Visit Manage Cookies to turn optional cookies on or off.